Support
Email us:
We aim to reply within two business days. If something is wrong, it helps to tell us your device (for example, iPhone 15 or iPad Air), your iOS version, and what you were doing when it happened.
Common questions
There's no sound. What should I check?
First, check the silent switch on the side of an iPhone, or Control Center on an iPad, since a muted device silences the app's voice. Then turn the volume up while the app is open, so you're adjusting the right volume. If it still isn't speaking, check that a voice is installed for the chosen language under Settings, Accessibility, Spoken Content, Voices.
How do I get into the settings?
Tap Menu, then answer the short math question. This parent gate keeps toddlers out of the settings while letting a grown-up straight through. From there you can change how fast the voice speaks, switch the language, and choose a play mode.
Can my child leave the app or buy anything by accident?
No. There are no ads, no purchases inside the app, and no links out to websites or other apps. If you want to keep your child from leaving the app entirely, Guided Access is worth turning on: go to Settings, Accessibility, Guided Access, then triple-click the side or home button while Emoji Taps is open.
Some emoji show as empty boxes.
That usually means the device is running an older version of iOS that doesn't include those newer emoji yet. Updating iOS in Settings, General, Software Update normally fixes it. If it persists after updating, please email us and tell us which emoji.
Which devices does it work on?
Emoji Taps runs on iPhone and iPad. iPhone stays in portrait so the grid keeps a steady layout for small hands; iPad works in both portrait and landscape. An Android version may come later.
Does it work without internet?
Yes. Everything runs on the device, so the app works on a plane, in the car, or anywhere with no signal.
What data do you collect about my child?
None at all — no ads, no analytics, no tracking, no accounts. The full details are on our privacy policy page.
How do I request a refund?
Purchases are handled by Apple, so refunds go through them rather than us. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase. We'd also love to hear what went wrong, so we can fix it.
I have an idea for the app.
Please send it. Suggestions from parents shape what gets built next, and a request for a missing emoji or category is one of the most useful things you can send us.
Still stuck?
Write to support@emojitaps.com and we'll help.